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Dubai Shipping Delays: Carrier Liability & Compensation Explained

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Learn about the top laws regulating Dubai shipping companies, including liability, claims, and maritime codes under UAE law.
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In international shipping, delays, damaged goods, or disputes over liability are common challenges. For businesses and individuals relying on the timely delivery of shipments, understanding the legal landscape governing these issues is crucial. UAE maritime law, outlined in the Commercial Maritime Code (Federal Law No. 26 of 1981), provides a comprehensive framework that determines carrier liability, exemptions, and time-bar limitations when disputes arise.

This article explores the key provisions of UAE maritime law regarding carrier liability, specific exemptions like force majeure, time limits for claims, and limitations of liability clauses. Whether you are a shipper, freight company, or a business affected by delays, this guide will clarify your legal rights and options.


1. Carrier Liability under UAE Law

The UAE Commercial Maritime Code assumes that carriers are responsible for the goods entrusted to them during shipment. The general principle is that carriers are presumed liable for any damage, loss, or delay that occurs while the goods are in their care. However, this presumption of liability is not absolute and comes with certain exceptions and limitations.

Under Article 275, the carrier is held liable unless it can prove that the damage, loss, or delay was caused by one of the following:

  1. Fault or omission of the shipper.
  2. Force majeure (Act of God) or unavoidable events.
  3. Other exemptions outlined in the law.

Carriers must provide sufficient evidence to demonstrate that the loss or delay occurred due to factors beyond their control, as will be discussed in subsequent sections.


2. Fault or Omission of the Shipper

According to Article 275(1), if the delay or damage results from the shipper’s fault or omission, the carrier can be exempted from liability. Examples include improper packaging, inaccurate descriptions of the cargo, or errors in documentation.

To protect themselves, carriers often rely on clauses such as “Shipper’s Load, Stow, and Count or “Said to Contain” in the Bill of Lading (BOL). These clauses indicate that the shipper was responsible for loading and packaging the goods, and the carrier is not liable for issues arising from defective stowing.

However, UAE courts typically do not rely on these clauses in a strict sense. If the carrier issues a clean Bill of Lading (indicating that the cargo appeared in good condition when received), it is assumed that the carrier took responsibility for the goods. In such cases, even if the goods were packaged by the shipper, the carrier may still be held liable for damages unless it can prove that the shipper’s actions directly caused the issue.

Additionally, under Article 259, if the carrier has any reservations about the condition or packaging of the goods, it must explicitly state those concerns in the BOL. Failure to do so strengthens the presumption of carrier liability.


3. Force Majeure or Act of God

Under Article 275(1)(d) and (e), the carrier may be exempted from liability if the delay, damage, or loss resulted from force majeure or an Act of God. Force majeure refers to unforeseeable and unavoidable circumstances that prevent the carrier from fulfilling its obligations. Examples include:

  • Extreme weather conditions (hurricanes, storms, etc.)
  • Natural disasters (earthquakes, floods, etc.)
  • Wars, piracy, or civil unrest

To successfully claim exemption under force majeure, the carrier must meet the following criteria:

  1. The event must be unforeseeable and unavoidable. If the event was foreseeable (e.g., known weather conditions), the carrier must prove that it took reasonable precautions to prevent the damage or delay.
  2. The carrier must provide evidence. The burden of proof lies with the carrier, who must show clear evidence of the force majeure event and explain why it was impossible to avoid or mitigate its impact.

If the carrier fails to meet these conditions, UAE courts may still hold them liable for delays or damages.


4. Limitation of Liability Clauses

Many carriers include limitation of liability clauses in their contracts or Bills of Lading to cap their financial responsibility in case of loss, damage, or delay. For instance, a clause may state that the carrier’s liability for a non-insured shipment is limited to USD 100 or a similar nominal amount.

While such clauses are common, UAE maritime law places restrictions on their enforceability. According to the law, any agreement that completely exempts the carrier from liability for negligence or damage is generally considered void. However, clauses that limit liability to a reasonable amount are often upheld, provided the carrier did not act with gross negligence.

For shippers, it is essential to carefully review and negotiate these clauses before entering into a shipping contract. If you believe a limitation of liability clause is unfair or unreasonable, you may challenge its validity in UAE courts.


5. Time-Bar Provisions for Filing Claims

Under UAE maritime law, there are strict time limits for filing claims against carriers. These are known as time-bar provisions, and they vary depending on the type of claim:

  • For general cargo claims (loss, damage, or delay), the time limit is typically one year from the date the goods should have been delivered or the date the damage occurred.
  • For pilotage and towage claims, the time limit is two years, as outlined in Articles 314 and 317.

Shippers must file claims within these time limits; otherwise, their right to seek compensation may be forfeited. However, there are certain circumstances under which the time-bar period can be interrupted. For example, under Article 365(2), the time limit may be paused if an average adjuster (a professional who calculates maritime losses) is appointed. In such cases, a new time period begins from the date the adjustment is finalized.

To avoid missing deadlines, shippers should act promptly and seek legal assistance as soon as they encounter delays, damages, or losses.


6. Practical Steps for Shippers Facing Delays or Losses

If you are a shipper facing delays, damaged goods, or disputes with a carrier, here are practical steps you can take to protect your rights and pursue compensation:

  1. Gather Documentation: Collect all relevant documents, including the Bill of Lading, receipts, invoices, payment proofs, and any correspondence with the carrier.
  2. Send a Formal Notice: Write a formal letter to the carrier demanding immediate resolution or compensation. Clearly outline the issue, the losses you have incurred, and the actions you expect from the carrier. Set a reasonable deadline (e.g., 15-30 days) for the carrier to respond.
  3. File a Claim Promptly: If the carrier does not resolve the issue, file a formal claim within the time-bar period specified under UAE law. Delaying this step could jeopardize your ability to seek compensation.
  4. Consult a Lawyer: Engaging a lawyer who specializes in maritime law can significantly improve your chances of success. A legal expert can help you draft a strong claim, negotiate with the carrier, and represent you in court if necessary.
  5. Consider Insurance: If your shipment was insured, contact your insurance provider to file a claim for damages or losses. In such cases, the insurer may pursue recovery from the carrier on your behalf.

7. UAE Court Approach to Carrier Liability

UAE courts take a balanced approach when determining carrier liability. While the courts recognize the challenges carriers face, they also prioritize the protection of shippers’ rights. Key factors considered by UAE courts include:

  • The condition of the goods when they were handed over to the carrier.
  • Whether the carrier issued a clean Bill of Lading (confirming that the goods appeared in good condition).
  • Evidence of the carrier’s negligence or failure to take reasonable precautions.
  • The validity of any limitation of liability clauses in the shipping contract.
  • The carrier’s ability to prove force majeure or other exemptions.

In cases where the carrier fails to provide sufficient evidence to justify delays or damages, the courts are likely to hold the carrier liable and award compensation to the shipper.


8. Conclusion

Shipping delays and damages can result in significant financial losses and disruptions for businesses and individuals. UAE maritime law provides a clear legal framework to address these issues, holding carriers accountable while recognizing specific exemptions like force majeure and shipper fault.

For shippers, understanding the key provisions of UAE law—including carrier liability, limitation of liability clauses, and time-bar provisions—is essential to protect their rights and recover losses. If you encounter delays, damaged goods, or disputes, act promptly by gathering evidence, filing a formal complaint, and seeking legal advice.

By taking these steps, you can ensure that your interests are safeguarded and that carriers are held accountable for any negligence or failures under the law. UAE courts remain committed to upholding fairness and justice in shipping disputes, making it possible for shippers to recover their losses effectively.


For professional assistance with shipping disputes, claims, or legal advice under UAE maritime law, contact Wirestork’s experienced legal team. We specialize in resolving complex maritime issues and ensuring that your rights are fully protected.

Frequently Asked Questions

1. What are Dubai shipping companies, and why are they important?

Dubai shipping companies are businesses that provide maritime services, including cargo transportation, vessel management, and logistics, operating from the UAE, specifically Dubai. These companies play a vital role in global trade by facilitating the movement of goods between the East and West. Dubai’s location, the world-class infrastructure of Port Rashid and Jebel Ali Port, and advanced logistics networks make it one of the busiest and most efficient maritime hubs in the world.


2. What is the role of the UAE Maritime Code (MCL) in regulating shipping activities?

The UAE Maritime Code (MCL) sets out the legal framework for shipping activities in the country. It governs the rights and obligations of ship owners, charterers, operators, and cargo owners, and includes provisions on contracts of carriage, liabilities, insurance, and dispute resolution. The MCL aligns with international conventions like the 1976 Convention on Limitation of Liability for Maritime Claims, offering a structured legal environment for shipping companies operating in Dubai.


3. How does the UAE law address the carrier’s liability in shipping operations?

Under UAE law, specifically Article 275 of the MCL, carriers are presumed liable for any damages that occur during the delivery of goods to the port of discharge. However, the carrier can be exempted from liability if certain conditions apply, such as force majeure or fault/omission of the shipper. For instance, if the damage is caused due to the shipper’s improper packaging or stowage of the cargo, the shipper may be held responsible.


4. What are the exemptions to a carrier’s liability under UAE shipping law?

UAE law allows carriers to be exempted from liability in cases of force majeure (such as natural disasters), and under certain conditions if the damage was caused by the shipper’s fault. The carrier is also not liable if the cargo was improperly packaged or stowed by the shipper. Additionally, if there’s a clause in the Bill of Lading (BOL) stating that the carrier is not responsible for such damages, it can protect the carrier from claims related to faulty packaging or stowing.


5. How does force majeure affect a shipping company’s liability in Dubai?

Force majeure refers to unexpected events beyond the carrier’s control, such as natural disasters, wars, or strikes. Under UAE law, if such events are unforeseeable and unavoidable, they can exempt the carrier from liability for damages caused. However, the carrier must demonstrate that the event was preventable or foreseeable, and it must prove it took all necessary precautions to avoid the damage.


6. What is the limitation of liability for Dubai shipping companies?

Dubai shipping companies can limit their liability for cargo damages under the UAE Maritime Code. The limitation can be calculated based on the weight or number of packages. For instance, under Article 276 of the MCL, the carrier’s liability is limited to either:

  • AED 10,000 per package or unit (whichever is greater).
  • AED 30 per kilogram of the gross weight of the goods.

Additionally, for goods packed in containers, the carrier may limit liability based on the number of units or packages inside the container. However, the carrier’s liability cannot be limited if the shipper has declared the value of the cargo before loading.


7. Can a shipping company in Dubai exclude liability for negligence?

Under UAE law, any agreement that excludes or limits a carrier’s liability for negligence or damage to cargo is considered void in relation to the endorsee or consignee, the holder of the Bill of Lading. Therefore, a carrier cannot avoid liability for damage caused by its own negligence, especially if the damage results from the carrier’s fault or carelessness.


8. How is the limitation of liability for ship owners calculated in Dubai?

According to Articles 138 to 142 of the MCL, ship owners, charterers, or operators can limit their liability based on the tonnage of the vessel. The limitations are as follows:

  • AED 250 per tonne for physical damage.
  • AED 500 per tonne for bodily injury.
  • AED 750 per tonne if both physical damage and bodily injury occur.

This limitation provides financial protection to ship owners and operators in case of accidents or claims arising from shipping operations.


9. Are there any circumstances where a shipping company cannot limit its liability?

Yes, there are specific circumstances under which a shipping company cannot limit its liability. For instance, if the shipper has provided detailed information regarding the nature and value of the cargo, and the shipper’s negligence leads to the damage, the carrier’s limitation of liability may not apply. Additionally, if the carrier is proven to be willfully reckless or negligent, they may lose the right to limit their liability under international conventions such as the 1976 Convention on Limitation of Liability for Maritime Claims.


10. What happens if goods are damaged during the shipping process in Dubai?

If goods are damaged during the shipping process, the party responsible (whether the carrier, shipper, or third-party) may be liable for compensation. The cargo owner or consignee must file a claim for the damages. Under UAE law, claims can be filed in court, and there are specific time bars for filing claims related to maritime activities. Claims must be filed within the time limits set under the MCL, which can vary depending on the nature of the claim (e.g., pilotage, towage, etc.).


11. How long do you have to file a claim for cargo damage under UAE law?

Under the UAE Maritime Code, the time limit for filing a claim depends on the type of shipping activity. For instance, claims related to general average (shared losses during a voyage) must be filed within a certain period after the event, while pilotage and towage claims must be filed within two years. The period is calculated from the date the goods are deemed delivered, and once an average adjuster is appointed, the time period for filing claims is reset. Therefore, it is essential to act quickly and consult a shipping lawyer to ensure timely filing.


12. What is the role of average adjusters in Dubai shipping?

An average adjuster is a neutral third-party expert who assesses the losses and damage incurred during a shipping event. They play a key role in determining how the costs of damages or losses should be distributed among the parties involved, especially in cases of general average. Their appointment can reset the time limits for filing claims, so it is crucial for parties involved in shipping disputes to understand the implications of this process under UAE law.


13. How does a Bill of Lading (BOL) protect shipping companies in Dubai?

The Bill of Lading (BOL) is a critical document in shipping contracts, serving as a receipt for cargo, a contract of carriage, and a title to the goods. The BOL can protect shipping companies in Dubai by including clauses that limit or exclude liability for certain types of damage, such as those caused by the shipper’s fault or force majeure events. However, UAE courts will not always enforce these clauses if they are deemed unreasonable or if they contradict the shipper’s expectations.


14. Can shipping companies in Dubai be held liable for cargo damage caused by third parties?

Yes, shipping companies in Dubai can be held liable for cargo damage caused by third parties under certain conditions. If a third party, such as a subcontracted carrier or terminal operator, is responsible for the damage, the shipping company may still be held accountable if the damage occurred during their period of responsibility. However, if the third party was fully responsible, the shipping company may seek compensation from them.


15. What is the process for shipping goods to Dubai?

Shipping goods to Dubai involves several steps:

  1. Select a reliable shipping company.
  2. Arrange for cargo pickup and transportation to a port of departure.
  3. Ensure proper documentation, including the Bill of Lading and customs declarations.
  4. Clear customs upon arrival in Dubai.
  5. Arrange for delivery to the final destination.

Shipping companies in Dubai will help facilitate each of these steps, ensuring compliance with both local and international shipping regulations.


By understanding the legal framework and operational intricacies of Dubai shipping companies, businesses can navigate the shipping process more effectively and avoid potential legal pitfalls. Always consult with a shipping expert or legal advisor to ensure that your shipments comply with all applicable laws and regulations.