Learning from Mistakes: The Importance of Proper Documentation in Case Checks

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At Wirestork, we take pride in conducting thorough and accurate case checks to ensure the highest standards of reliability and trust. However, even with the best intentions and rigorous processes, occasional errors can occur, often due to a lack of proper documentation.

Recently, we encountered a situation where a case check result was inaccurate due to incomplete documentation provided at the outset. This incident highlighted the critical role that accurate and comprehensive documentation plays in the case check process.

The check was related to court and police case verification in the UAE.It was clearly communicated that a copy of the passport, visa page, or Emirates ID (EID) was mandatory, as cases are referenced by either the file number or the UID number. Every entrant in the UAE is assigned a UID number and a file number, whether resident or not. Although the applicant claimed not to possess a UID number, he agreed to proceed with the check using passport details.

Furthermore, the applicant owned a company in the UAE but did not hold a residence visa. In such cases, it is crucial to furnish a copy of the trade license to ensure accurate data retrieval.

Our Response

To address this issue, we took immediate steps to correct the error:

  1. Verification: We re-examined the documentation and reached out to relevant parties to gather the missing information.
  2. Correction: The case check was re-conducted with the complete documentation, resulting in a accurate findings.
  3. Improvement: We reviewed and tightened our documentation requirements and verification processes to prevent similar incidents in the future.

Documentation Requirements

Effective immediately, a minimum of any two forms of documentation will be mandatory for all background checks. Acceptable forms of documentation include:

  • Passport
  • Visa Page
  • Driving License
  • Emirates ID (EID)
  • Copy of Trade License (for business owners)

Lessons Learned

This incident serves as a crucial reminder of the importance of proper documentation in case checks. Incomplete or inaccurate information can lead to significant errors that affect individuals and organizations alike. We encourage everyone to provide thorough and accurate documentation to ensure the integrity of the case check process.

Moving Forward

At Wirestork, we are committed to continuous improvement and transparency. We have implemented additional training for our team and updated our procedures to ensure such errors are minimized. Our goal is to provide the most reliable background check services while maintaining the highest standards of accuracy and integrity.

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