When writing a negative review online in the UAE, it’s crucial to understand the legal boundaries to avoid severe penalties. The UAE’s laws, including the Cybercrime Law and Penal Code, stipulate rules for online content to protect individuals and businesses from defamatory or damaging statements.
Key Legal Provisions
- Defamation and Slander
- Article 43 of Federal Decree-Law No. 34 of 2021: Using an information network to insult or attribute qualities to someone that invite contempt can result in imprisonment and/or fines between AED 250,000 to AED 500,000. Aggravating circumstances apply if the offense is against a public official.
- Spreading Rumors and False News
- Article 52 of Federal Decree-Law No. 34 of 2021: Disseminating false news or misleading information via information technology can lead to at least one year of imprisonment and a fine of not less than AED 100,000. This penalty increases to a minimum of two years imprisonment and a fine of AED 200,000 if it incites public opinion against UAE authorities or occurs during crises.
- Provisions for Companies
A company can pursue both criminal and civil actions to restore its reputation and seek compensation. Under Federal Law No. 34 of 2021, defamatory statements made online can result in criminal charges. Additionally, the company can file civil lawsuits to claim damages for the harm caused by such defamatory statements.
Defamation Under UAE Penal Code
Defamation, as per Article 425 of the UAE Penal Code, is a criminal offense involving publicly alleging a fact that can harm another’s reputation. Penalties include up to two years in jail or fines up to AED 20,000. Publishing defamatory statements in newspapers or other publications aggravates the offense, leading to more severe punishments.
Public Insults
Article 426 addresses public insults that harm a person’s honor or dignity without alleging specific facts. These offenses, which degrade someone’s reputation through name-calling or offensive remarks, are also punishable under UAE law.
Truth as a Defense
Article 428 provides that defamation is not considered a crime if the accused can prove the truth of the statement, especially when it pertains to the conduct of public officials. However, truth alone is not a sufficient defense unless it is related to official duties.
Cybercrime Law
The UAE Cybercrime Law strictly prohibits spreading false information online. Violators face imprisonment for at least one year and fines starting at AED 100,000. During pandemics, emergencies, or crises, penalties increase to at least two years in jail and fines starting at AED 200,000. This law aims to protect public health, peace, and order by combating the spread of false and misleading information.
Consumer Protection
Rights Under Federal Law No. 15 of 2020
Consumers dissatisfied with products or services can seek redress under Federal Law No. 15 of 2020 on Consumer Protection. This law ensures fair treatment, accurate information, and compensation for damages caused by defective products or poor services. Pursuing legal remedies under this law is more effective than seeking revenge through negative reviews, providing a structured avenue for addressing grievances.
Seeking Legal Advice
When writing reviews or dealing with consumer disputes, understanding and adhering to UAE laws can prevent legal issues. Legal consultancy services, such as Wirestork, offer valuable guidance on navigating these laws.
Ethical Considerations and Responsible Reviewing
When writing reviews, prioritize honesty, accuracy, and constructive criticism. Avoid defamatory language and personal attacks. By staying informed about the legal framework and seeking professional advice when needed, you can responsibly share your experiences without risking legal consequences.
Practical Tips for Writing Reviews
- Honesty and Accuracy: Ensure your review is honest and based on factual experiences. Avoid exaggeration or offensive language.
- Objectivity and Constructiveness: Frame your feedback objectively and constructively, focusing on providing advice rather than attacking.
- Privacy Respect: Do not publish private information without consent, even if it’s true, to avoid violating privacy laws.
- Avoid Unsubstantiated Claims: Refrain from making claims that cannot be substantiated with evidence.
Balancing Expression and Legal Compliance
While the law does not prohibit expressing dissatisfaction, it mandates adherence to legal limits to prevent intentional harm to businesses or individuals. Reviews should aim to correct mistakes and suggest improvements rather than to damage reputations.
Negative reviews can be legally tricky. In the UAE, defamation can result in fines and imprisonment. Article 43 of the Cybercrime Law targets insults made online, imposing fines up to AED 500,000 and potential jail time. Article 52 penalizes spreading false news, with fines and prison terms increasing during crises or if aimed at government entities.
Mitigating Legal Risks
- Evidence and Documentation
- Keep all evidence supporting your claims, such as receipts, emails, or photos, to substantiate your review if legally challenged.
- Legal Consultation
- When in doubt, consult legal professionals to ensure your review complies with local laws. Services like Wir4estoek offer expert advice.
Ethical Considerations and Business Relations
Negative reviews can impact businesses significantly. Hence, consider reaching out to the business privately to resolve issues before posting publicly. Many companies appreciate the chance to rectify problems and improve their services.
Writing Constructive Reviews
Structure and Tone
- Introduction: Briefly introduce the context of your experience.
- Body: Detail specific issues you encountered, providing factual descriptions and avoiding emotional language.
- Conclusion: Suggest possible improvements and express willingness to revisit if changes are made.
Example Review Structure
- Introduction: “I recently visited XYZ Restaurant and wanted to share my experience.”
- Body: “While the ambiance was pleasant, the service was slow, and my food was served cold. Despite informing the staff, there was no prompt resolution.”
- Conclusion: “I hope XYZ Restaurant can address these issues to enhance customer satisfaction. I would consider returning if improvements are made.”
Consequences of Defamation
A review becomes defamatory when it includes false statements or insults that harm reputations. Defamation under UAE law can lead to severe consequences, including fines and imprisonment. Therefore, maintaining objectivity and focusing on factual recounts of experiences is essential.
